Practical information for your cruise

Access

Quai d'embarquement à Porto :

Boarding quay in Porto: Cais de Quebrantoes ? Vila Nova de Gaia
Follow signs for VILA NOVA DE GAIA (Porto's "twin" town, situated on the other bank of the Duoro). In VILA NOVA DE GAIA, take the Avenida da Republica (the main road) towards the river. Just before the Duoro, take the Rua 1 Maio on the right. When you reach the roundabout, follow the signs for "Quinta San Salvador" (for the car park) or "Cais de Quebrantoes" (for direct access to the boat). The quay is under the Sao Joao railway bridge.

By air:

closest airport Francisco Sa Carneiro Airport (20 km from the quay).

By taxi:

just in front of the airport. The journey takes road 107 (duration around 30 minutes to 1 hour depending on traffic).

By train:

closest railway station: Campanha Station (international journeys) - take a taxi to the boat (ca. 20 minutes).

Parking:

private parking at the Hotel QUINTA SAN SALVADOR (see map of the boarding quay). For a fixed sum of ? 20 (to be paid directly to the hotel). This hotel overlooks the river, 100 m from our boarding quay.
Estalgem****
Rua Silva TAPADA no. 200
4430-239 VILA NOVA DE GAIA
Tel.: 00351/22 375 92 22 or 00351/22 370 25 75

Animals

For everyone's comfort and for reasons of hygiene and safety, animals are not allowed on board. Thank you for your understanding.

Money on board

All payments on board are in euro (cash, bank cards ? Visa, Eurocard, Mastercard, American Express but not Diners Club ? cheques). There are no currency exchange facilities or ATMs on the boat.

Climate

Duoro, Portugal, Spain: the climate is mild from autumn to spring. Summers are hot.

Formalities*

A valid identity card or passport is compulsory for all of our cruises on the Duoro.
Babies and children must also have valid identification or be included on the passport of the parents accompanying them (possible up to 14 years of age).
If they are not accompanied by their parents, they must have an authorisation to leave the country signed by their parents.
NB: if the child is travelling with only one of its parents, he must have an authorisation to leave the country signed by the other parent.
* Valid on the date of printing for French nationals. For other nationalities: please inquire with the competent authorities.

Hotel

If you wish to prolong your holiday in Portugal, please contact us for your hotel reservations.

Specific diet

Remember to inform your travel agent if you have a specific diet before your departure in order that your cruise runs as smoothly as possible.

Health

If you are travelling in the European Union, remember to ask the Social Security for the European card. This replaces form E111 and is valid for one year. It is free of charge but may take up to 4 to 5 weeks to be issued! In emergencies, the Social Security offices can issue you with a certificate which serves as an intermediate solution on request.

Air transport

We would ask you to respect the check-in times mentioned on your ticket / flight itinerary.

Baggage

In the event of damage to or non-delivery of your baggage by the airline company, please refer immediately to the baggage complaints department at your airport of arrival.
A complaints dossier will be opened. You must fill in a loss or damage statement and provide the following documents:
- the original of the loss or damage statement drawn up at the airport
- the passenger receipts for your airline tickets
- the original boarding pass
- the original baggage identification tags issued when checking in your baggage
Please keep them in a safe place.
We would remind you that the baggage weight limit is 20 kg per person. Furthermore, we would draw your attention to the fact that all sharp instruments such as Swiss Army knives, nail scissors, nail files, etc. must be put in the baggage you check in and not in your hand luggage. They may otherwise be confiscated.

What to pack

Remember to pack casual clothes, a sports outfit, a sweater for the evenings, a more formal outfit for the gala evening and, especially, comfortable walking shoes for the excursions. Towels are provided on the boat but there are no face flannels.